Shipping and Delivery Policy

At FEHA'S, we are dedicated to delivering your orders with care, safety, and speed. Please review our shipping terms below:

1. Delivery Coverage:

• We deliver to all cities and regions across the Kingdom of Saudi Arabia.

• International shipping (GCC and worldwide) will be announced soon.

2. Estimated Delivery Timeframes:

• Within Jeddah: 1 to 2 business days.

• All other Saudi cities and regions: 2 to 5 business days.

• Note: Delivery windows may experience slight variations during major promotional seasons, Eid, and Ramadan. (Fridays and national holidays are not considered active courier business days).

3. Shipping Fees:

• Applicable courier rates are clearly calculated and displayed at checkout before payment confirmation.

• Free shipping offers apply automatically when an order exceeds the eligible purchase threshold announced in the store.

4. Order Tracking:

As soon as your shipment is dispatched, you will receive an automated tracking link via SMS or WhatsApp to monitor real-time delivery status to your doorstep.

5. Accurate Delivery Information:

To guarantee prompt delivery, please provide accurate recipient details:

• Full name and active phone number.

• Clear delivery address (City, District, Street name, Building number).

(FEHA'S is not responsible for courier delays resulting from incomplete or inaccurate addresses provided during checkout).

6. Customer Support & Inquiries:

For any questions regarding shipping or order status, reach out directly:

• WhatsApp Customer Care: +966564529921

• Email: [email protected]