Exchange and Return Policy

At FEHA'S, we are committed to delivering premium abaya designs crafted with superior quality and providing a seamless shopping experience. Our policy complies with Saudi e-commerce regulations to protect our customers' rights.

1. Eligibility and Timeframe:

• Requests for exchange or return must be submitted within 7 days from the delivery date.

• Eligible cases include:

- Damaged or defective items upon arrival.

- Receipt of an incorrect item or size that differs from the invoice.

- Standard exchange/return for ready-made, unaltered items meeting the conditions below.

2. Product Return Conditions:

• The item must be in its original, unworn, and unwashed condition.

• It must be completely free of odors (perfume, incense), makeup, stains, or alterations.

• All original tags, packaging, and accessories must remain intact.

• The original order number or invoice must be provided.

3. Non-Returnable / Non-Exchangeable Items:

In accordance with Saudi e-commerce regulations:

• Customized or tailored abayas made specifically to customer measurements (unless defective or misdelivered by FEHA'S).

• Items that exhibit signs of wear, alteration, or washing.

• Tarhas (scarves) or accessories opened or used, for hygiene reasons.

• Any request submitted after the 7-day return window.

4. Shipping Costs:

• If the return or exchange is due to a defect or store error: FEHA'S covers all courier and return shipping fees.

• If the return or exchange is based on customer preference (e.g., standard size swap): The customer is responsible for return and reshipment courier charges.

5. Refunds:

• Once the returned item is received and inspected by our quality team, you will receive confirmation of approval.

• Approved refunds are credited back to the original payment method (Mada, Credit Card, Apple Pay) within 7–14 business days, or issued as store credit upon request.

6. How to Submit a Request:

Please reach out to our customer support team with:

• Order number.

• Clear photos or video demonstrating the item and any defect.

Direct Support Channels:

• WhatsApp: +966564529921

• Email: [email protected]