Frequently Asked Questions (FAQ)

Welcome to the FEHAS Frequently Asked Questions page. Here, you will find answers to the most common questions to help you enjoy an easy and seamless shopping experience.

Does FEHAS have a physical store?

Yes. You can shop easily through our online store or visit our showroom in the Kingdom of Saudi Arabia to enjoy an in-person shopping experience.

How can I place an order through the store?

To place your order, please follow these steps:

  1. Choose your preferred product.
  2. Select the appropriate size.
  3. Click Add to Cart.
  4. Go to the checkout page and enter your shipping and delivery information.
  5. Select your preferred payment method and complete your order.

How long does it take for my order to arrive?

Orders within the Kingdom of Saudi Arabia usually take 2 to 5 business days to arrive. Delivery may take longer during promotional periods, Ramadan, Eid, and peak periods.

How do I choose the right size?

The store provides a detailed size guide on each product page. Please review the size chart carefully before completing your order to ensure you select the most suitable size.

What payment methods are available?

We offer a wide range of secure payment methods, including:

  • Mada
  • Visa
  • Mastercard
  • Available digital and electronic payment options offered by the store

How can I submit an exchange or return request?

To submit an exchange or return request, please contact our Customer Service Team and provide your order number and a brief description of the issue. You may also be asked to provide photos or a video of the product if it is damaged, defective, or does not match your order.

Can I cancel my order?

Yes. You can cancel your order before it is handed over to the shipping company. Once the order has been shipped, it cannot be cancelled, and the Exchange and Return Policy will then apply.

Can I modify my order after placing it?

If your order is still being processed and has not yet been shipped, please contact our Customer Service Team as soon as possible. We will do our best to accommodate your request whenever possible.

Does FEHAS offer custom-made abayas?

FEHAS currently offers ready-to-wear abayas only. We do not currently provide custom tailoring or size alteration services.

How can I track my order?

Once your order has been shipped, you will receive a tracking number that allows you to track the progress of your order until it is delivered to you.

Can I change my delivery address?

Yes. If your order has not yet been shipped, please contact our Customer Service Team immediately, and we will update the delivery address whenever possible.

Why was my package returned to the store?

A package may be returned to the sender for one of the following reasons:

  • The recipient was unavailable to receive the shipment.
  • An incorrect or incomplete shipping address was provided.
  • The delivery representative was unable to contact the recipient.

If your package has been returned, please contact our Customer Service Team so we can assist you as soon as possible.

Do you need further assistance?

If you have any other questions regarding orders, products, shipping, or services, please contact our Customer Service Team.

At FEHAS, we are always committed to providing you with the best possible shopping experience.